Privacy Policy – Your Trust, Our Responsibility
At Pleasant Care and Nurse Staffing, Corp., we believe that protecting your personal and health-related information is just as important as delivering quality care. As a fully licensed, HIPAA-compliant home health care agency serving Montgomery County, MD, we are committed to keeping your data secure, private, and handled with the highest standards of confidentiality.
Maryland State Licenses:
RSA #01235 | HCS# 800247 | NRSA #140062
What Information We Collect
We may collect the following information during the course of care:
- Contact details (name, address, phone, emergency contacts)
- Medical history, treatment plans, and diagnoses
- Insurance and billing information
- Physician communications and care coordination notes
- Personal preferences related to care
Why We Collect This Information
We collect and use your information to:
- Deliver safe and personalized in-home care
- Coordinate with healthcare professionals and caregivers
- Submit claims to insurance providers
- Fulfill legal, state, and federal documentation requirements
- Improve service quality and continuity of care
We never sell or rent your data.
How We Protect Your Information
We follow industry-standard security practices and HIPAA regulations, including:
- Secure, encrypted electronic health records (EHR)
- Role-based access controls (only authorized staff see your data)
- Password-protected systems
- Regular staff training on HIPAA and privacy standards
- Internal audits and policy reviews
Data Retention
We retain client records for a minimum of six (6) years from the date of last service, as required by HIPAA and Maryland law. Information is securely archived or destroyed when no longer legally required.
Use of Third-Party Systems
We may use trusted, HIPAA-compliant platforms for:
- Scheduling
- Care documentation
- Billing and insurance processing
These vendors are contractually required to meet all privacy and data protection standards. Your data is never used for marketing or shared outside of your care team.
Children’s Data Protection
While we provide pediatric services, we do not knowingly collect data online from children under 13. All pediatric information is gathered via a parent or legal guardian and protected under HIPAA and Maryland child data laws.
Notice of Privacy Practices (HIPAA)
This official notice outlines your legal rights and the ways in which your protected health information (PHI) may be used or disclosed.
Your Rights Under HIPAA
As a client, you have the right to:
- Access your health records
- Request corrections or updates to your information
- Receive a written summary of how your data is used
- Request a copy of this policy or the NOPP at any time
- File a complaint if your privacy rights are violated
We take every request and concern seriously and will respond in a timely, HIPAA-compliant manner.
Frequently Asked Questions (Privacy & Security)
Do you share my information with doctors or insurance companies?
Yes, but only when necessary to coordinate care or process claims. We never share your information without medical or legal necessity.
Is my information stored securely?
Yes. We use encrypted digital systems with access restrictions and maintain full HIPAA compliance.
Can I get a copy of my health records?
Absolutely. Contact us and we will provide your records within the timeframe allowed by law.
What should I do if I have a privacy concern?
Contact our Privacy Officer immediately. We will investigate and respond in line with HIPAA and state law.
Contact Our Privacy Officer
Pleasant Care and Nurse Staffing, Corp.
16701 Melford Blvd., Suite 400
Bowie, MD 20715
- (800) 241-5820
- info@pleasantcare.health